RETURN POLICY

Bolsos con Huella offers you the chance of returning your handbag within a period of 14 working days after the confirmation of delivery of the product.

Products that have been customized cannot be returned (with initials engravement or combination of colors), unless there is a manufacturing defect.

It is very important that the product is in perfect condition and with its original packaging. It is the buyer’s responsibility to properly package the product to avoid possible deterioration during transportation.

Once the return is received, our staff will check that everything is in the same condition in which it was sent and will proceed to refund the value of the returned product, all in accordance with the payment method chosen when making the purchase (card, PayPal, transfer, store pickup ..)

In case that the product is damaged, dirty or used, the amount will not be refunded.

Logistical expenses originated by the return will be paid by the buyer, unless the product has a manufacturing defect, in that case Bolsos con Huella will assume the full costs of the return

Before making any type of change or return, please send an e-mail to atencionclientes@bolsosconhuella.com or call us at +34630952469

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